St Giles Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which St Giles Carpet Cleaners provides professional carpet and upholstery cleaning and related services. By placing a booking with us you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Client means the individual or business placing a booking for cleaning services with St Giles Carpet Cleaners.
Company means St Giles Carpet Cleaners, the supplier of the cleaning services.
Premises means the domestic or commercial property where the services are to be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning, end of tenancy cleaning, stain treatment, and any other related services agreed between the Company and the Client.
Technician means a member of staff, contractor, or representative of the Company who carries out the services.
2. Scope of Services
The Company provides professional cleaning services for carpets, rugs, upholstery, and soft furnishings, as well as related treatments such as stain removal, deodorising, and selected hard floor or fabric care where agreed. The precise scope of services for each booking will be confirmed at the time of booking, either in writing or verbally.
The Company will use reasonable care and skill in the performance of the services. However, the effectiveness of any cleaning or stain treatment may vary depending on the age, type, and condition of the materials and on any previous cleaning or treatment applied.
3. Booking Process
Bookings may be made by the Client through the Company’s accepted booking channels, subject to availability. The Client must provide accurate information regarding the Premises, the areas and items to be cleaned, access arrangements, and any relevant conditions such as the presence of pets, heavy soiling, or prior damage.
The Company may provide an estimated price based on the information supplied by the Client. This estimate may be revised if on arrival the Technician finds that the information provided was incomplete or inaccurate, that additional areas or items are to be cleaned, or that the condition of the carpets or furnishings is significantly different from that reasonably anticipated.
A booking will be considered confirmed once the Company has accepted the booking and, where applicable, received any required deposit or prepayment. The Company reserves the right to decline a booking at its discretion.
4. Access to the Premises
The Client is responsible for ensuring safe and reasonable access to the Premises at the agreed date and time. This includes providing any keys, access codes, parking instructions, or building entry details necessary for the Technician to attend.
If the Technician is unable to gain access to the Premises, or if there is insufficient access to perform the services safely and effectively, the Company may treat the appointment as a late cancellation and may charge a fee as set out in the cancellation clause.
The Client must ensure that electricity and, where needed, water supply are available at the Premises throughout the appointment. Failure to provide necessary utilities may result in the services not being carried out and may incur a charge.
5. Client Responsibilities
The Client must remove any fragile, valuable, or easily damaged items from the areas to be cleaned before the Technician arrives. The Company is not responsible for moving heavy or delicate furniture, personal items, or electrical equipment unless specifically agreed in advance.
The Client must inform the Company of any existing damage, stains, or weaknesses in carpets, rugs, upholstery, or flooring, including loose seams, fraying, shrinkage, colour fading, or prior chemical treatments. Failure to disclose such information may limit the Company’s liability in the event of damage.
Children and pets must be supervised and kept away from the areas being cleaned, equipment, and chemicals for the duration of the visit and until carpets or furnishings are dry.
6. Prices and Estimates
All prices are quoted based on the information supplied by the Client and the Company’s current price structure. Prices may be given per room, per item, per square metre, or as a fixed package, and will be communicated at the time of booking.
Any estimate provided prior to inspection is an approximation only and may be confirmed or amended following assessment at the Premises. If there is a material change to the price, the Technician will inform the Client before commencing work. If the Client does not agree to the revised price, the Company reserves the right to cancel the appointment and may charge a call-out or cancellation fee.
All prices are provided exclusive or inclusive of any applicable taxes as specified at the time of booking. The Client is responsible for paying any applicable taxes in accordance with current regulations.
7. Payments
Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due on completion of the services at the Premises. The Company accepts payment methods as notified to the Client, which may include cashless payment options or direct bank transfer.
For certain bookings, including large jobs or commercial contracts, the Company may require a deposit or full prepayment to secure the booking. Any required deposit will be indicated during the booking process.
If payment is not made when due, the Company reserves the right to charge interest on the outstanding sum at a reasonable rate and to recover any reasonable costs incurred in pursuing late or non-payment.
8. Cancellations and Rescheduling
The Client may cancel or reschedule an appointment by providing notice within the time frame specified by the Company at the time of booking. If adequate notice is provided, any deposit may be refunded or transferred to a new appointment date at the Company’s discretion.
If the Client cancels or reschedules with insufficient notice, fails to provide access to the Premises, or is not present to grant entry where required, the Company may apply a cancellation fee. This fee may be a fixed charge or a percentage of the quoted service cost, reflecting the time reserved and costs incurred.
The Company may cancel or reschedule a booking if the Technician is unable to attend due to circumstances beyond the Company’s reasonable control, such as severe weather, traffic disruption, illness, or equipment failure. In such cases, the Company will offer an alternative appointment date. The Company is not liable for any loss arising from such cancellation or rescheduling, but any prepayments for the cancelled appointment will be refunded or credited.
9. Service Quality and Complaints
The Company aims to provide a high standard of cleaning and customer service. If the Client is not satisfied with any part of the services, the Client must inform the Company as soon as reasonably possible and, in any event, within a reasonable time after completion, providing details and evidence where available.
The Company will consider all complaints carefully and, where appropriate, may arrange for a Technician to revisit the Premises to inspect the work and, if justified, to re-clean the relevant areas. Any such re-clean will be at the Company’s discretion and will usually be limited to the areas originally included in the booking.
10. Liability and Limitations
The Company will exercise reasonable care and skill in providing the services but cannot guarantee the removal of all stains, odours, or marks. Some stains may be permanent and some odours may persist despite cleaning or treatment.
The Company will not be liable for any damage arising from pre-existing defects, wear, or weaknesses in carpets, rugs, upholstery, or flooring, nor for any damage where the Client has failed to disclose relevant information about the condition, composition, or prior treatments of the materials.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise, in connection with the services.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the above, the Company’s total liability to the Client in respect of any loss or damage arising out of or in connection with the services shall not exceed the total price paid or payable by the Client for the specific appointment giving rise to the claim.
11. Property Damage and Insurance
The Company will take reasonable steps to protect the Client’s property while carrying out the services. If accidental damage occurs due to the actions of the Technician, the Client must notify the Company as soon as reasonably possible, providing details and, where relevant, photographs.
The Company maintains appropriate insurance cover for its activities in line with industry practice. Any compensation for proven damage will be made in accordance with the terms of the Company’s insurance policy and subject to any exclusions and limits under that policy.
12. Health and Safety
The Company uses professional cleaning equipment and products that are intended for use on carpets and soft furnishings when applied correctly. The Technician will follow appropriate safety procedures when using such products.
The Client must follow any instructions given by the Technician, including advice on staying off freshly cleaned carpets or upholstery until dry and ventilating rooms after treatment. The Company is not responsible for any issues arising where the Client fails to follow such instructions.
13. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste produced in the course of providing the services in accordance with applicable waste and environmental regulations. This may include the disposal of used cleaning solutions, packaging, and extracted residues from carpets and upholstery.
Where waste remains at the Premises for collection by local waste services, the Company will ensure it is left in a safe and tidy manner, in line with local requirements as far as reasonably practicable.
The Client agrees not to request or require the Company to dispose of any hazardous or prohibited materials in breach of waste regulations. If such materials are identified, the Company may refuse to handle them and may adjust the services accordingly.
14. Use of Premises and Parking
The Client agrees to provide reasonable use of electricity and water during the appointment. Where on-site parking is required for the Technician’s vehicle or equipment, the Client should make reasonable efforts to provide or arrange nearby parking in accordance with local rules.
Any parking fees or permits necessary for lawful parking during the appointment may be chargeable to the Client if this has been agreed as part of the booking.
15. Data Protection and Privacy
The Company may collect and store personal information from the Client for the purpose of managing bookings, processing payments, and providing the services. Such information may include the Client’s name, address, and contact details.
The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with unrelated third parties except where required by law or where necessary for the provision of the services, such as sharing basic details with a Technician.
16. Amendments to Terms and Conditions
The Company may update these Terms and Conditions from time to time. Any updated terms will be effective from the date of publication and will apply to new bookings made after that date. The terms in force at the time of booking will apply to that booking unless otherwise agreed with the Client.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or their subject matter.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such invalidity, illegality, or unenforceability shall not affect the remaining provisions, which shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any specific written agreement or confirmation relating to a particular booking, constitute the entire agreement between the Company and the Client in relation to the services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking with St Giles Carpet Cleaners, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.